How Should You Ask for Forgiveness? (NSQ Ep. 27)
Also: why is behavior change so darn hard?
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Relevant Research & References
Here’s where you can learn more about the people and ideas in this episode:
- Robert Emmons, professor of psychology at the University of California, Davis, and the founding editor-in-chief of The Journal of Positive Psychology.
- Marty Seligman, professor of psychology at the University of Pennsylvania and director of the Positive Psychology Center.
- Ben Ho, economist at Vassar College.
- John List, economist at the University of Chicago.
- Christine Carter, author and senior fellow at the Greater Good Science Center.
- Karina Schumann, psychologist at the University of Pittsburgh.
- Katy Milkman, professor of operations, information, and decisions at the University of Pennsylvania.
- Richard Thaler, Nobel Prize-winning economist at the University of Chicago.
- Dr. Robert R. Redfield, director of the Centers for Disease Control.
- Shlomo Benartzi, professor of behavioral decision making at U.C.L.A.
- Kurt Lewin, social psychologist.
- “Behavioral nudges reduce failure to appear for court,” by Alissa Fishbane, Aurelie Ouss, and Anuj K. Shah (Science, 2020).
- “Making It Easy: How Defaults and Design Can Improve Retirement Savings Outcomes,” by Brigitte C. Madrian (Georgetown University, 2020).
- “Toward an understanding of the economics of apologies: evidence from a large-scale natural field experiment,” by Basil Halperin, Benjamin Ho, John List, and Ian Muir (Natural Field Experiments, 2018).
- “The Psychology of Offering an Apology: Understanding the Barriers to Apologizing and How to Overcome Them,” by Karina Schumann (Current Directions in Psychological Science, 2018).
- “The Three Parts of an Effective Apology,” by Christine Carter (Greater Good Magazine, 2015).
- ““I’m Sorry” Laws and Medical Liability,” by Flauren Fagadau Bender (AMA Journal of Ethics, 2007).
- “Positive psychology progress,” by Martin E. P. Seligman and Tracy A. Steen (Positive Psychology, 2005).
- “Save More Tomorrow™: Using Behavioral Economics to Increase Employee Saving,” by Richard Thaler and Shlomo Benartzi (Journal of Political Economy, 2004).
- Nudge: Improving Decisions About Health, Wealth, and Happiness, by Richard Thaler.